Help & Support Center
Welcome to the Tappr Help & Support Center! Below you will find answers to frequently asked questions and guides on how to make the most out of your Tappr experience.
Getting Started
How do I create an account?
You can easily create an account by downloading the Tappr app and signing in using your Google account or by creating a custom account with your email address.
Why does Tappr need my location?
Tappr uses your location to show you the best deals, offers, and participating stores nearest to you. You can adjust your location permissions at any time in your device's settings.
Using Loyalty Features
How do I earn loyalty stamps?
When you visit a participating business, open the Tappr app and tap the scan button. Point your camera at the merchant's Tappr QR code. The app will process the scan and automatically add a stamp to your digital loyalty card for that store.
How do I redeem a reward?
Once you have collected enough stamps for a specific business, a reward will become available to claim on that store's loyalty card within the app. Tap "Redeem" and show the confirmation screen to the cashier or merchant.
Does the app take pictures when scanning QR codes?
No. The app requires camera access strictly to read the QR code data in real-time. We do not capture, save, or upload any images or video feeds from your device.
Account & Privacy
Do businesses see my personal information?
No, your privacy is our top priority. When you interact with a business, scan a QR code, or redeem a reward, your personal details (like name and email) are never shared with the merchant.
How do I delete my account?
If you wish to delete your account and all associated data, please contact our support team using the email provided below. Once processed, your account and all collected stamps or rewards will be permanently deleted.
Troubleshooting
The QR scanner isn't working
- Ensure you have granted camera permissions to the Tappr app in your device settings.
- Make sure you are in a well-lit area and the QR code is clearly visible.
- Try cleaning your device's camera lens.
I can't find any stores near me
Ensure that location services are enabled for the Tappr app. If you are in an area with limited participating businesses, we are constantly expanding our network, so check back soon!
Contact Support
If you need further assistance, please don't hesitate to reach out to us:
Email: ryukn000@gmail.com